How to download titles to watch offline – Zendesk

To watch TV shows and movies offline at any time, download them from the Streamer app. Learn more about finding, downloading, and watching downloaded TV shows and movies below.

To download from Streamer, you need the latest version of the Streamer app on one of these devices:

iPhone, iPad, or iPod touch running iOS 9.0 or later
Android phone or tablet running Android 4.4.2 or later
Amazon Fire tablet running Fire OS 4.0 or later
Windows 10 tablet or computer running Version 1607 (Anniversary Update) or later
Select Chromebook and Chromebox models

Find and download a TV show or movie

Tap on any TV show or movie and look for the Downloads icon to see whether it can be downloaded, or filter by what is available for download. Not all titles are available for download.

Open the Streamer app and tap Downloads .

On a device running Windows 10 or later, open the Streamer app and select Menu .

Select See What You Can Download, Find Something to Download, Find More to Download, or Available for Download, depending on your device.
Select a TV show or movie.
From the description page, tap Download .

For TV shows, Download will appear next to each available episode. Android users will also see a Download Season option to download all episodes in the selected season.
To save on data usage, download over Wi-Fi.

You can have up to 100 downloads at a time per device on as many devices included in your membership plan.

If you cancel your account, TV shows and movies you’ve downloaded will be deleted from your device. You will need to download them again if you rejoin in the future.

Watch downloaded TV shows and movies

To make sure you always have access to your downloads, we recommend remaining signed in to the Streamer app.

On a device running Windows 10 or later, open the Streamer app and select Menu , then My Downloads.

Find the title you want to watch and select Play .

For TV shows, select a show, then tap Play next to the episode you want to watch.

NOTE: Kids profiles may not be able to watch all downloaded TV shows and movies based on the maturity rating of the title.

Downloaded TV shows and movies are available on the device that was used to download them and can be viewed from any profile in your account. Downloads will expire after a period of time, and some have a limit on how many times they can be downloaded per year. Once you’re done watching, delete downloads from your device.

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